To our Altra members…
We’re all watching the news about the Coronavirus (COVID-19) pandemic and wondering what will happen next. While none of our communities have been seriously impacted yet, Altra is aware that the situation can change rapidly and we are working to ensure our members and staff remain safe.
What is Altra doing?
Altra holds annual planning exercises to prepare for events like a pandemic, and we are putting those plans into action. We are increasing cleaning and sanitizing public spaces and have provided hand sanitizer for members in all our branches.
Our staff have been educated on hygiene best practices and directed to stay home if they are not feeling well or believe they may have been exposed. We are taking this very seriously and encourage you to do the same.
We will continue to monitor CDC advice and follow the recommendations of local and state authorities. We urge you to do the same.
We also ask you to be on alert for scammers and ID thieves trying to exploit fear and uncertainty. Remember – if you receive any call, text or email asking for your social security number or any account number, it’s a scam.
Remember, we’re here for you.
If you are told, or choose, to limit your exposure, we have technology in place that allows you to do business with Altra without visiting a branch.
- You can use Altra’s free Online and Mobile banking to check balances, set up automatic loan payments, make a transfer or loan payment, verify if a check has cleared, send money to a friend, and even deposit a check using the camera on your smart phone or tablet.
- We offer an online loan/credit card application, with documents that can be signed online.
- As always, Altra’s Member Contact Center and Lending Center are available by phone at 800-755-0055 or through the Chat function at orgduring business hours.
We’re listening to you.
If you have any questions or concerns, please do not hesitate to call us. If you are affected by the pandemic and unable to work, please contact us and we will look at your situation to determine ways we can assist you.
In times of uncertainty, there is one thing that remains constant – Altra’s commitment to you.